This Refund and Cancellation Policy ("Policy") governs cancellations, rescheduling requests, refunds, credits, reversals, promotional credits, prepaid balances, chargebacks, and related matters concerning services booked through the Platform.
This Policy forms an integral part of the Terms and Conditions. By using the Platform, you acknowledge and agree to this Policy.
The Platform operates as a technology-enabled intermediary marketplace facilitating interactions and transactions between Customers and Independent Service Providers.
The Company does not itself provide household or physical services. Accordingly, refunds, cancellations and related decisions may depend upon:
Where a Customer cancels before an Independent Service Provider is assigned:
Less applicable:
The Platform may alternatively provide:
If an Independent Service Provider has already accepted the booking, cancellation charges may apply.
The Company may retain:
Refund balance, if any, shall be determined by the Platform.
Where cancellation occurs within:
prior to scheduled service, the Platform may impose cancellation charges up to 100% of platform fees.
Reason: Allocation costs, scheduling losses and marketplace disruption.
Where:
The booking may be treated as completed or cancelled. No refund may be payable.
Where the Independent Service Provider fails to attend:
The exact remedy shall be determined by the Platform.
Once service has commenced, the following become non-refundable:
Refund requests shall only be evaluated regarding the service component.
Refunds shall not automatically be available merely because:
The Company may evaluate:
Platform decision shall be final subject to applicable law.
If credible evidence shows service was materially incomplete, the Platform may:
The Company shall determine the appropriate remedy.
Claims must be reported within 24 hours.
Claims must include:
Failure to report within the prescribed period may result in rejection.
No refund or reimbursement shall be payable for:
No refund or reimbursement shall be available for alleged loss of:
Unless legally required. Customers are solely responsible for securing such items.
The Company may reject refund requests where it reasonably believes:
Accounts may be suspended.
The Company may:
Refund processing may be suspended pending investigation.
Refunds may be processed through:
The Platform shall determine the refund method.
Approved refunds are generally processed within 7–15 business days.
Actual credit depends upon:
Unless required by law. Unused balances may expire as disclosed on the Platform.
Users shall not initiate wrongful chargebacks.
Where chargeback occurs, the Platform may:
No refunds shall be required where service disruption results from:
Except where applicable law requires otherwise.
The Platform may, entirely at its discretion, provide:
Such decisions shall not constitute an admission of liability or create precedent.
Subject to applicable law, the Company reserves the right to determine:
All determinations shall be made reasonably and in accordance with this Policy.