Privacy Policy

This Privacy Policy ("Privacy Policy") describes the manner in which TaskVeer Digital Services Pvt. Ltd., a company incorporated under the Companies Act, 2013, having its registered office at 204-C, Bhagwati Nagar First, Kartarpura, Jaipur, Rajasthan – 302006 ("Company", "we", "our", or "us"), collects, receives, stores, processes, uses, transfers, discloses, retains, protects, and otherwise handles personal information and digital personal data of users of its website, mobile application, software platform, communication systems, and related services (collectively, the "Platform").

This Privacy Policy forms an integral part of the Terms and Conditions governing the use of the Platform.

The Platform operates as a technology-enabled intermediary marketplace facilitating interactions, bookings, communications, and transactions between Customers and Independent Service Providers.

By accessing or using the Platform, you acknowledge that you have read, understood, and consented to this Privacy Policy to the extent permitted under applicable law.

1. Applicability

This Privacy Policy applies to:

• Customers
• Prospective Customers
• Independent Service Providers
• Visitors
• Applicants
• Vendors
• Users interacting with the Platform in any manner

2. Compliance Framework

This Privacy Policy complies with applicable laws including:

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000
• Information Technology Rules
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Applicable Government Notifications and Regulations

3. Personal Data We Collect

3.1 Identity Information

• Name
• Date of Birth
• Gender
• Photograph
• Aadhaar (where legally permitted)
• PAN
• Government Identification Records

3.2 Contact Information

• Mobile Number
• Email Address
• Residential Address
• Service Address
• Emergency Contact Information

3.3 Platform Account Information

• Username
• Login Credentials
• Authentication Records
• OTP Verification Records

3.4 Booking Information

• Booking History
• Service Requests
• Preferences
• Scheduling Information
• Service Location

3.5 Payment Information

• Transaction Records
• Payment References
• Settlement Records
• Billing Information

The Company does not ordinarily store complete card information. Payment processing may be undertaken by regulated third-party payment service providers.

3.6 Device Information

• Device Type
• Browser Information
• Operating System
• Device Identifiers
• Application Version

3.7 Location Information

• GPS Coordinates
• Approximate Location
• Service Address

Where voluntarily provided or technically available.

3.8 Communications

• Emails
• Chat Messages
• Support Tickets
• Customer Care Interactions
• Call Recordings (where permitted by law)

3.9 User Generated Content

• Ratings
• Reviews
• Feedback
• Photographs
• Videos
• Documents Uploaded by Users

4. Purposes of Processing

• Account Creation
• Identity Verification
• Booking Facilitation
• Connecting Customers with Independent Service Providers
• Payment Processing
• Settlement Processing
• Customer Support
• Fraud Prevention
• Dispute Resolution
• Safety & Security
• Legal Compliance
• Analytics
• Service Improvement
• Platform Administration
• Risk Management
• Cybersecurity
• Enforcement of Legal Rights

5. Legal Basis of Processing

• Consent
• Providing Requested Services
• Compliance with Legal Obligations
• Fraud Prevention
• Protection of Legitimate Business Interests
• Safety and Security

6. Disclosure of Information

Independent Service Providers

For facilitating bookings and services.

Payment Service Providers

For payment processing and settlements.

Technology Providers

• Cloud Service Providers
• Communication Providers
• Hosting Providers
• Analytics Providers

Professional Advisors

• Lawyers
• Auditors
• Consultants
• Insurers

Government Authorities

• Where required by law
• Court Order
• Government Directions
• Law Enforcement Requests

7. Law Enforcement Cooperation

• Investigating Fraud
• Investigating Safety Incidents
• Complying with Legal Obligations
• Cooperating with Law Enforcement
• Protecting Legal Rights
• Responding to Judicial Proceedings

8. Data Retention

• During Active Account Period
• As Required by Law
• Dispute Resolution
• Fraud Prevention
• Audits
• Legal Defence
• Legitimate Business Purposes

The Company may retain logs, communications, transaction records and related information even after account closure where reasonably necessary.

9. Data Security

The Company implements commercially reasonable safeguards including:

• Access Controls
• Authentication Systems
• Encryption Mechanisms
• Audit Logs
• Monitoring Systems
• Vendor Controls

No electronic system can be guaranteed to be completely secure, uninterrupted, or immune from cyber threats.

10. User Responsibilities

• Safeguarding Credentials
• Protecting OTPs
• Securing Devices
• Maintaining Confidential Login Information
• Reporting Unauthorized Access

11. Cookies and Tracking Technologies

• Cookies
• Pixels
• Analytics Tools
• SDKs
• Device Identifiers

These technologies are used for operational, security, analytical and service improvement purposes.

12. Communications Consent

• Calls
• SMS
• WhatsApp Messages
• Emails
• Push Notifications
• Support Communications
• Transactional Alerts
• Compliance Notices

13. User Rights

• Access Information
• Correct Information
• Update Information
• Delete Information (where legally permitted)
• Withdraw Consent
• Grievance Redressal

14. Children's Data

The Platform is not intended for individuals below 18 years of age. Users represent that they are legally competent to enter into binding contracts.

15. Cross-Border Transfers

The Company may utilize technology infrastructure and service providers located in jurisdictions permitted under applicable law.

16. Third-Party Links and Services

The Company is not responsible for the privacy, security, content or policies of third-party websites or applications.

17. Changes to this Privacy Policy

The Company may amend this Privacy Policy from time to time. The updated version becomes effective upon publication on the Platform.

18. Grievance Officer

Name	Nilima Kankhediya
Designation	Grievance Officer
Email	office@taskveer.com
Address	204-C, Bhagwati Nagar First, Kartarpura, Jaipur, Rajasthan 302006
Working Hours	09:30 AM – 06:30 PM

19. Contact Us

Email: office@taskveer.com
Website: www.taskveer.com
Address: 204-C, Bhagwati Nagar First, Kartarpura, Jaipur, Rajasthan 302006

20. Important Acknowledgement

• The Platform operates as a technology-enabled intermediary marketplace.
• Personal information may be processed for facilitating interactions between Customers and Independent Service Providers.
• The Company may retain and disclose information where legally required.
• Electronic communications and digital records may be relied upon as legally valid records.
• The Company does not guarantee absolute security of digital systems.
• Continued use of the Platform constitutes acceptance of this Privacy Policy and future amendments.